Shipping and returns policy - Nobilified
Shipping & return policy
SHIPPING
Lorsque vous placez votre commande, votre chef-d'œuvre prendra environ 2-3 semaines à peindre en fonction de la taille et du détail requis. At Nobilified we strive to simplify our system and therefore offer a flat rate for all of our customers. Our $25 flat rateis per order and not per painting. Shipping is performed by UPS, FEDEX or PUROLATOR. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note that for international customers, customs charges and import/excise taxes are not refundable. We do not currently ship framed paintings.
Une fois votre commande terminée, un photo de votre peinture vous sera envoyée en plus d’un numéro de suivi for which will allow you to monitor the shipping progress of your order.
Est-il trop tard pour la commande pour Noël?
As the years roll by, the busier we get during the Christmas. If you are planning on ordering a painting for the Christmas season, do not delay. Framed or rolled pieces ordered after the 10th of November are not guaranteed to arrive before Christmas. We expect to be able to deliver rolled pieces ordered before Nov 25th in time for Christmas.
RETOURNE
Vous pouvez retourner des articles endommagés dans 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received the wrong painting). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Unfortunately since we offer custom ordered paintings, we are unable to offer returns unless the painting has been damaged during the shipping process. If your package is damaged upon delivery, we will need you to inform the courier at your end, so that they can process the complaint. As far as the painting is concerned, it is damaged au-delà de la réparation ou perdu en transit, nous allons commencer immédiatement à peindre un nouveau pour vous.
For further information, please email us at [email protected]
